SBS Field Service

Benefits of Using Field Service Software in Telecom Companies

The telecommunications sector is one of the fastest-growing industries today. Companies operating in this field face a range of challenges, including increased competition, growing consumer demands, and the rapid adoption of new technologies.

Managing all processes, correctly assigning tasks to technicians, optimizing time, and controlling operational costs are crucial to the success of these companies.

Field Service Management software is beneficial as it streamlines and automates processes, enables remote team control, and uses data to deliver faster and higher-quality customer service.

These software solutions offer significant advantages to companies in the telecommunications industry. Among them are:

  • Incident management and/or SLA (Service Level Agreement) compliance
  • Customizable activity reports
  • Control and monitoring of external services
  • Monitoring the availability of installation technicians to meet customer demand
  • Management of incidents, emergencies, preventive or planned maintenance
  • Installation certification processes according to installation standards
  • Optical network installation processes
  • Mobile technical support for configuring assets
  • Planning of equipment maintenance with mobility and remote work requirements
  • Generation of reports to resolve technical service issues
  • Installation and maintenance processes for equipment, telephone, and internet peripheral devices

Field Service Management software enables real-time information access, rapid task assignment, tracking of progress, and easy reporting.

  • Task assignment based on technician location and qualifications
  • Forms for automatic task status tracking
  • Built-in GPS navigation
  • Screen signature, barcode scanning, file uploads to facilitate activity reporting
  • Worktime control
  • Real-time document customization

SBS Field Service is a specialized task management software that reduces costs and increases efficiency through process and activity optimization and automation. All actions are reflected in real-time without data loss.

The full digitization of the process ensures better control and faster billing. Real-time tracking of employee productivity, their location, and services and materials used for service sites is possible. The built-in BI analytics are easy to use and assist in making quick and informed decisions.

The software has both a web version and an Android app. It can be integrated with the ERP.NET platform for complete process automation—from request creation to invoicing and payment.

Contact the Smart Business Soft team to learn more about how SBS Field Service can benefit your business.

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