
Key Benefits of Field Service Management Software
Companies that offer field services face many and diverse challenges. The ability to confront and overcome these challenges is crucial for any business aiming for profitability and market sustainability.
What exactly are these challenges? Perhaps there is poor communication between the office and the field technicians, inefficient processes, lack of flexibility to meet customer needs, too much unproductive time, excessive travel, and frequent cases of incomplete tasks.
Benefits of Field Service Management Software
Most of the issues mentioned above stem from the same cause: the lack of communication between teams and insufficient sharing of information. This is why the right software solution can be incredibly useful. Technicians have access to all necessary information anytime and anywhere. They can minimize unproductive time and speed up documentation and other processes.
Better Customer Service
Sometimes a technician needs to return to the job site for various reasons. It could be a spare part that is unclear whether it’s in stock or a forgotten document needed for the job. In any case, repeated visits to the same site are clearly not ideal.
Mobile field service management solutions allow technicians to check inventory, access any required information, review customer history, and much more, speeding up many processes related to documentation.
Better Awareness
Proper management of information is the key to any company’s success. Without an appropriate software solution, you may lose information, make mistakes, or have data only from specific locations.
Field service management software, on the other hand, prevents information loss and helps make data accessible to anyone working within the company at any time. They are built on a unified cloud system, allowing easy access through the mobile app.
SBS Field Service is specialized task management software that reduces costs and increases efficiency through optimization and automation of processes and activities. All actions are reflected in real time without data loss. The full digitization of the process ensures better control and faster invoicing. In real time, you can track employees’ effective engagement, their location, and the services and materials used on service sites. The built-in BI analytics are easy to use and assist in making quick and accurate decisions.
The software has a web version and an Android app. It can be integrated with the ERP.NET platform for full process automation—from request creation to invoicing and payment.