
Optimizing Service Delivery with Field Service Software
Manually collecting and analyzing data to provide insights into service quality, customer satisfaction, key issues, and opportunities can take up a significant amount of time for companies offering field services. Specialized solutions such as SBS Field Service make it easier and faster to analyze key data that provides answers to the most important questions and helps support effective decision-making.
The built-in Business Intelligence functions allow for real-time decision-making based on analysis of effective work time, actual cost and margin per services, locations, customers, projects, regions, departments, and more. Detailed information on services and materials used at service sites can be viewed, allowing for analysis and comparisons over periods, with the option of a 360-degree view of clients.
SBS Field Service allows for full digitization of the process, increasing real-time control at every stage of the work. The sequence of activities is guaranteed without data loss and without the need for paper. Managers can check the execution, review reported materials, services, and time to closely track service quality.
The software also offers capabilities for:
- Reducing planning and task assignment time
- Active list of unassigned tasks
- Easy selection of employees near the site
- Group and individual assignment
- Ensuring task completion on the first attempt without time loss from additional shopping, using real-time inventory data by team
- Tracking actual worked time, time losses in travel, and additional activities
SBS Field Service is a specialized task management software that reduces costs and increases efficiency through process and activity optimization and automation. All actions are reflected in real time without data loss. The full digitization of the process ensures better control and faster invoicing. In real time, you can track the effective engagement of employees, their location, and the services and materials used on service sites. The built-in BI analytics are easy to use and help make quick and accurate decisions.
The software has a web version and an Android app. It can be integrated with the ERP.NET platform for full process automation – from request creation to invoicing and payment.