
Performance Tracking of Field Service Staff with Field Service Software
Measuring the performance of field technicians is crucial when it comes to improving efficiency. Without performance indicators, it is not only difficult for a company to improve its business outcomes, but also to hold its technicians accountable.
Field service management software, such as our SBS Field Service solution, allows companies to generate reports on staff performance, enabling the measurement of technicians’ performance during the execution of various tasks.
Team Workload
Do you know how balanced the workload is within your team? Reports offered by field service management software can help answer this question.
Task Progress Tracking
Companies can improve efficiency by tracking the progress and completion rate of tasks performed by technicians in real time.
Time Tracking Reports
Field service management software allows for tracking when technicians clock in, when tasks are completed, and the total time spent performing assigned work in real time.
SBS Field Service is a specialized task management software that reduces costs and increases efficiency through process and activity optimization and automation. All actions are reflected in real time without data loss. The full digitization of the process ensures better control and faster invoicing. In real time, it is possible to track the effective engagement of employees, their locations, and the services and materials used on service sites. The built-in BI analytics are easy to use and help make quick and accurate decisions.
The software has a web version and an Android application. It can be integrated with the ERP.NET platform for full automation of processes – from request creation to invoicing and payment.