Real-Time Tracking of Requests and Technician Work
Companies providing field services need to control and manage all resources to fulfill customer requests effectively. Real-time tracking of technicians, inventory, and all activity details is crucial, especially for facility management companies that service various buildings and offer multiple services.
A key benefit of field service management (FSM) software is the ability to provide real-time tracking of technicians. This allows managers to monitor their location and the progress of tasks. This tracking information can be used to assign new orders to technicians nearby and to reassign staff based on their availability.
Mobile Management of Technicians
Field service management software can be used on mobile devices or tablets. The mobile application allows tracking of technicians’ locations and task progress. In turn, technicians receive real-time updates on new orders and have full access to the information needed to complete their tasks.
Automatic Notifications
The swift and easy movement of tasks between departments, automatic emails, and notifications speed up task execution. The full digitalization of the process increases control in real time at every stage. The work sequence is guaranteed without data loss or the need for paper. Task completion checks, revision of reported materials, services, and time.
Time Tracking
Tracking actual worked hours, time lost in travel, and additional activities ensures full and effective employee utilization. It reduces time spent on planning and task assignment, shows an active list of unassigned tasks, and allows for easy selection of employees close to the site.
Data Analysis
Field service management software enables real-time decision-making based on analysis of efficiently worked time, actual costs, and margins per services, locations, clients, projects, regions, and departments. Thanks to the software, detailed information about services and materials used on service sites can be tracked, with analysis and comparisons over periods, providing a 360-degree view of clients.
SBS Field Service is field service management (FSM) software available in both web and mobile versions, designed to maximize flexibility and convenience. The software allows users to manage on-site service requests, track work orders, assign tasks to technicians on-site, and monitor their progress in real time.
One of the main advantages of SBS Field Service is its integration with the ERP platform ERP.NET. This ensures full process automation—from service request creation to invoicing and payment—saving time and reducing the risk of errors.
The software also offers features such as scheduling, dispatching, and route optimization, enabling organizations to optimize their operations and increase efficiency. With detailed analysis and reporting capabilities, users can make decisions based on real and accurate data and improve their business performance.
SBS Field Service is suitable for organizations of all sizes and industries, from small businesses to large enterprises. The software offers a cost-effective and user-friendly solution for managing field service operations, improving customer satisfaction, and driving business growth.
