
The Benefits of Route Optimization for Companies Offering Field Services
For companies with mobile teams providing field services, it’s important for technicians to take the most efficient route, but this seems difficult to achieve. There are too many factors that are impossible to predict and control, while increasing productivity is crucial for business success.
With the help of field service management software (Field Service), companies have new opportunities to improve their processes, optimize travel routes, and increase the productivity of their mobile teams.
Better Service Increases Customer Loyalty and Satisfaction
When the company operates smoothly and efficiently, customers notice. Customer satisfaction is considered one of the best indicators for any company providing services in any industry. The quality of service delivery determines the relationship customers have with the company—whether they are loyal or decide to switch service providers.
Route optimization is not only about successfully solving customer cases. With field service management software, managers can have full control over whether technicians stick to the schedule and whether customers are informed about the status of a task.
Successful Teams are Key to Business Growth
Planned travel routes are just as important for employees as they are for the end result. Whether it’s overly long distances between clients, confusing meeting times, delays, or unresolved issues that frustrate customers, obstacles like these hinder the ability of teams to work effectively.
The truth is, the quality of the relationships built with employees directly affects the relationships with customers. Mobile teams, who are in direct contact with customers every day, are the face of the company.
When technicians’ travel routes are optimized, the results are more satisfying for them, for customers, and consequently, for the company. Mobile teams avoid unnecessary travel, their schedules are optimized, and they work more effectively. Thanks to Field Service software, they have access to all the information and resources necessary to provide services smoothly and successfully.
Effective Service Management Saves Costs
Improving services not only boosts customer satisfaction but also enhances productivity. According to various studies, if a customer issue is not resolved during the first visit, an average of 1.5 additional service calls are needed to resolve the issue. Depending on the industry, the costs of solving the problem can increase drastically. Field service management software can help the company maintain operations with optimal efficiency and cost management.
SBS Field Service is specialized task management software that reduces costs and increases efficiency through optimization and automation of processes and activities. All actions are reflected in real-time without data loss.
The full digitization of the process ensures better control and faster invoicing. Real-time tracking allows monitoring of employee productivity, their locations, and the services and materials used on service sites. The built-in BI analytics are easy to use and help make quick and informed decisions.
The software is available in a web version and an Android app. It can be integrated with the ERP.NET platform for full process automation—from request creation to invoicing and payment.
Contact the Smart Business Soft team to get more information on how SBS Field Service can be beneficial for your business.